My husband and I made a huge mistake, we purchased a long arm quilting machine with the pro stitcher $25K. It is like using a sewing machine from the dark ages. If the stars do not align, the machine doesn't work. We have spent the day fighting with this machine. It is either breaking threads or giving an alarm that the thread is broken about one inch before it actually breaks. We have changed the needle, made sure the needle is in the right position, looked at the bobbin, adjusted the tension. It doesn't matter, we can't get 6 inches without the thread breaking. All day and nothing done - just wasted time with a machine that acts like there have not been any upgrades to it for 5 years. Even the bobbin winder is difficult to use, you have to make sure the tension is correct but the actual tool doesn't assist in any way.
We downloaded the manual, unfortunately it doesn't really tell you anything, you need to sit in front of the computer watching YouTube videos to learn how to work this machine. So on top of the money, no real support.
We have not taken the training yet, we wanted to get to know the machine so that we had really good questions for the training. Now we don't care, we just want them to take the machine out of our house and give us our money back.
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