Cheryl Duncan

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Activity overview

Latest activity by Cheryl Duncan
  • Cheryl Duncan commented,

    Karen,   I am sorry this happened to you.  You may have lost communication between the machine and the Pro-Stitcher when it stopped working.  Check your cables and make sure they are all securely p...

  • Cheryl Duncan commented,

    Marilyn, You can find the updates for your HQ Amara on the Handi Quilter website.  They are under Machine and Software updates.  Then select the correct machine and follow the instructions that are...

  • Cheryl Duncan commented,

    Debbie, Please call our Technical Solutions department at 1-877-697-8458, M-F, 8-5 MDT.  They will be the ones to help you with this.   Best regards, Cheryl Duncan Handi Quilter Studio Educator

  • Cheryl Duncan commented,

    Charlene,   Check the cables that go to the encoder on the wheel that runs along the carriage.  Make sure it is plugged in securely.  Look at the wheel and make sure it is running along the carriag...

  • Cheryl Duncan commented,

    Angie, Did you break a needle or have a thread jam?  Either of these issues and cause a throw your machine out of time. If you can see the holes where the needle has pierced the fabric under the  s...

  • Cheryl Duncan commented,

    Diane,   Please call our Customer relations team at 1-877-697-8458, M-F, 8-5 MDT.  They will be able to answer your warranty questions.   Best regards, Cheryl Duncan Handi Quilter Studio Educator

  • Cheryl Duncan commented,

    Jeanette,   When you get a motor error you may need to reboot your machine and Pro-Stitcher.  Once you have a Motor Error you will need to reposition your design.   Best regards,  Cheryl Duncan Han...

  • Cheryl Duncan commented,

    Cerita, It depends on the carriage you currently have.  If you are currently on a table with the white track you would need a wheel upgrade kit for the wheels on the carriage and an upgrade kit for...

  • Cheryl Duncan commented,

    Lynn, Check your bobbin.  Make sure it is wound firmly and is not spongey.  Make sure the bobbin is turning clockwise as you pull the thread tail.  If the bobbin is too full and falls off and wraps...

  • Cheryl Duncan commented,

    Bushnell1014, I have included a link that you can copy and paste of a picture of the needle bar on a machine.  If you have the screw above the hopping foot, like the one in the picture, then you do...