Kimberly Sandberg

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Activity overview

Latest activity by Kimberly Sandberg
  • Kimberly Sandberg commented,

    Dear Pimwheel, We recommend using our Horizontal Spool Pin when using a small spool of thread.  It's skew is HG00295.  You can either contact your local retailer about purchasing it or order it at ...

  • Kimberly Sandberg commented,

    Dear Kendra, I am sorry to hear that you are experiencing this issue with your longarm machine.  Please contact your local retailer or give Technical Solutions a call at 877-697-8458 Monday - Frida...

  • Kimberly Sandberg commented,

    Dear Paige,  I am sorry to hear that you are having this issue with your bobbin winder.  To solve this problem, make sure your pigtail is in front of your tension discs, creating a U as it goes aro...

  • Kimberly Sandberg commented,

    Dear Tim & Wendy,  I am sorry to hear that you are experiencing some issues with Pro-Stitcher Premium.  So far I would say that you have done everything right - you've updated, checked all the righ...

  • Kimberly Sandberg commented,

    Dear Cyndi, I am sorry to hear that the thread guide for your bobbin winder broke.  Yes, we have a replacement for that part.  Please contact your local retailer or you can call Customer Relations ...

  • Kimberly Sandberg commented,

    Dear Donna, You can add the Pro-Stitcher computerized quilting system to any of our HQ machines.  Please contact your local retailer for more details or you can call us at 801.292.7988 M-F, 8 am-5 ...

  • Kimberly Sandberg commented,

    Dear June,  I am sorry to hear that you are having these problems with your Glide foot.  Please call customer service at 877-697-8458 and discuss your issue about your Glide foot with one of our Cu...

  • Kimberly Sandberg commented,

    Dear Maryann, To take a design from a flash drive to your Pro-Stitcher, insert your flashdrive into the USB hub on the back of your Pro-Stitcher tablet. On your Pro-Stitcher, go to File Tab, then c...

  • Kimberly Sandberg commented,

    Dear Mary, If you would like to continue using the latest Pro-Stitcher Premium updates, you will need to upgrade your tablet.  The $1100 will include a new tablet.  Best Regards,  Kim Sandberg Hand...

  • Kimberly Sandberg commented,

    Dear WGN123,  You can plan to use designs that are at least 12" in height easily on your HQ Avante when you have a quilt rolled up on your take up pole.  You can do up to a 14" design, but only if ...