Kimberly Sandberg

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Latest activity by Kimberly Sandberg
  • Kimberly Sandberg commented,

    Dear Christa 75,  I am sorry to hear that you are having this issue with your HQ Simply Sixteen.  Please contact your local retailer you purchased your machine from or give our technical solutions ...

  • Kimberly Sandberg commented,

    Dear Jancansew,  I apologize for not responding to an email from you.  I have been out of the office vacationing with my family.  To help you resolve this issue, please give us a call here in the E...

  • Kimberly Sandberg commented,

    Dear Ticosjouet,  I am sorry to hear that you are having these tension issues.  I have a few tips for you, but first I would recommend contacting the retailer you purchased the machine from.  If yo...

  • Kimberly Sandberg commented,

    Dear April,  This sounds like a really fun project!  Unfortunately, we don't have a written tutorial for what you are describing, but we do have 3 HQ Lives featuring holiday ideas.  I know that one...

  • Kimberly Sandberg commented,

    Dear Jane,  Thanks for your question.  You can change the speed of your Pro-Stitcher at any time by selecting the Settings tab, then choosing Opt-Stitch from the ribbon.  In the Sidebar on the righ...

  • Kimberly Sandberg commented,

    Dear Donette,  Thanks for your question.  To load double batting, load your backing and top first.  Secure your backing to the leader on the take pole, then lift the bar with your quilt top on it i...

  • Kimberly Sandberg commented,

    Dear Sheryl,  Thanks for your question.  The correct way to put the needle in is with the long groove down the front facing towards the front, with the eye of the needle at the 6 o'clock position. ...

  • Kimberly Sandberg commented,

    Dear Ben,  Thanks for your question.  To find digital quilting designs, we suggest that you search the internet.  There are many site out there with all kinds of designs available for sale.  Many d...

  • Kimberly Sandberg commented,

    Dear Crete99, Thanks for your question. Please contact your local Handi Quilter retailer about this issue or you can give our technical solutions department a call at 877-697-8458 Monday through Fr...

  • Kimberly Sandberg commented,

    Dear Crete99, Thanks for your question. Please contact your local Handi Quilter retailer about this issue or you can give our technical solutions department a call at 877-697-8458 Monday through Fr...